Getting started
Your first visit, made simpler
You do not need a referral and you do not need a diagnosis. You do not have to be in crisis.
01 / Your first visit
You can start with a conversation
A first appointment is a conversation. Your clinician will ask what has been happening, how long it has been going on, and how it is affecting your days. You do not need to have the words ready, and you will not be rushed.
Bring your insurance details if you have cover, and a list of any medication you are taking. If you would like someone with you, bring them.
Nothing is decided in that first appointment that you have not agreed to. By the end of it you will know what we think is happening and what we suggest doing about it.
02 / Insurance
Understanding your cover
Mental health treatment is covered by most medical insurance in Kenya. Gilead is an approved provider with ten insurers, so for many patients there is little or nothing to pay.
Not sure whether you are covered? Send us your insurance details and we will check your policy before you come in.
If your insurer is not listed, you can still book. Ask us and we will explain how your policy is likely to work.
If you would rather not go through insurance, you are welcome to pay directly.
03 / Remote care
Virtual and diaspora sessions
You can see your clinician by secure video from anywhere in Kenya or abroad. Many of our patients live outside the country and want a Kenyan psychiatrist. Someone who understands the family, the workplace, and the church they are describing.
Virtual sessions are the same length and with the same clinicians as in-person sessions. Prescriptions can usually be arranged, though what is possible depends on where you are.
Virtual care suits many people well. It does not suit everyone, and if we think you would be better seen in person, we will tell you.
04 / Fees
Fees and payment
Consultation fees are available on request. We accept insurance from ten providers. We also accept direct payment by MPESA and credit cards. If cost is a concern, speak to us before your appointment rather than staying away.